Frequently Asked Question (FAQ) About Shipping to Indonesia

What is SindoShipping vision and mission?

SindoShipping has been established with the mindset and mission of helping as much as the possible customer that want to ship and send goods to Indonesia or vice versa without any hassle and to ensure that the process of shipping would be simple and easy for each customer.

SindoShipping created with the vision to be the number one service provider to that specialized in shipping to Indonesia or vice versa and able to provide outstanding service to ease the process of shipping as comfortable as possible for each customer.

Previously, shipping to Indonesia was not very easy and quite a problem as many customer afraid to ship the goods incase the customs will held the goods and many taxes will be applied or the goods will be confiscated. As for now, the Indonesian government also work for the better clearance service and customs, nowadays we have a clear picture how to ship the goods to Indonesia and vice versa.

As we have been in the industry since 2004 and understand fully the requirement and expectation of each customer, when they shipped the product to Indonesia as we have observed the difficulties and the challenges that arise when the customer wanted to ship the goods to Indonesia previously.

We believe that every shipment for each of your purpose should not be that hard to arrange. The shipping service should be simpler and easy and smoothly as possible, simple requirement needed for the service arrangement, here we stand as to strive for the better only for our customers.

We have clear vision that to help even online community to be able to ship to and from Indonesia easily and to help companies all over the world to penetrate Indonesian market with no hassle in doing the shipping. We have guarantee policy in regards of our shipping service.

With SindoShipping, we have vision to make global shipping is easy and simple through borders all over the world. We understand that governments also need to watch over the movement of goods, but simple and easier process is needed for each one of our customer and our solution is to help for the better shipping world as well for end user or end customers.

Even so, as currently, the world as well connected and globally shoppers and sellers meet online, the need of shipping service all over the world, is keep increasing as with the online purchase. SindoShipping encourage the development through fast and reliable shipping service in the future.

Shipping service keep evolving as per time goes, the system and the way of shipping need to be keep updated and follows the demand from the customers. Full data and tracking needed as customers nowadays want to be able to track it live and online as to know where is the location and process of shipping. SindoShipping are thrive to provide the knowledge and information to across borders.

Who is SindoShipping and what service do we offer?

SindoShipping established as the purpose to help customers all over the world and in Indonesia to ship the goods to Indonesia without any problem and the shipment can arrive in Indonesia safely and in a timely manner.

The business started due to the difficulties of shipping service to Indonesia from another country and the founder of SindoShipping understands the difficulties and frustration from each prospective client to ship their goods to Indonesia.

We offer the most professional handling of your goods as you are able to track your shipment and your goods accordingly from our staff to every deliveryman that handling your shipping.

Our shipping service has been established to ensure the most effective and the simplest way to ship your goods to Indonesia without any problem arising from the customs, handling, and delivery.

Our commitments are to create such a system and method of trans international shipping by using Singapore for the transit point for each of the shipment from all over the world and clear it to Indonesia as efficient as possible and ensure the transparency in regards to the location of the shipment and the way shipment is handled for each customer.

Why should I ship my goods with SindoShipping?

We have been in the industry for quite some time and we specialized to handle personal goods orders from abroad and ship it to Indonesia. Our customers usually using our service when they order goods from abroad in small quantities and ship it to Indonesia for more personal use and consumption.

As our business expands, our customer base increase and not only for personal use, they use also for business purpose as our competitive edge would be the convenient way to ship and handle the goods for our customers. 

When you ship your goods with SindoShipping, do ensure that your goods are in good hands and will arrive at the destination in well mannered time as promised. Our guarantee that you will receive your goods at the destination safely.

What really is SindoShipping’s competitive advantage?

SindoShipping specialized at handling the liquid, health products, vitamins, essential oil, cosmetics, etc. Our systematized shipping method has become one of the ways in the industry to ship the goods faster including the customs broker arrangement for our customer.

We also able to cater with minimum 1 kg shipment to and from Indonesia as no minimum certain kg that usually any freight company applied to. Furthermore, we have access of warehouse at Singapore address in and out of Free Trade Zone area in Changi Cargo to help customers handling high value item without getting any charge for the GST (Goods and Service Tax) and ship the goods as trans-shipment cargo.

We offer various service such as express shipment provided by our partner DHL with door-to-door service caters to medical products, vitamins, urgent needed products, sample, etc.

Why shipping to Indonesia can be problematic for some?

The main problem for each shipper that ships to Indonesia and finding some difficulties is more into the lack of knowledge in the documentation and way to ship the goods to Indonesia in the proper way.

Shipping to Indonesia can be a bit difficult especially for the first-timer shipper as a lot need to prepare prior to commencing the shipment process. The main thing is the documentation process as it need thoroughly prepared for the customs declaration.

When the customs felt that the shipment goods documentation is unsatisfactory, the goods potentially can be held in customs and the worse thing that might happen is the confiscation by the authorities as some shipment goods have high risks if not handled properly.

The basic, What is shipping?

Shipping is the process of movement of the goods from one place to another using the main mode of transport. Way of shipping can be formed into a few ways of transport, the most common one is by land, air, and sea. Shipping by lands means the mode of transporting goods using cars, trucks, or any vehicle from one place to another via land transport.

Usually, the land methods of shipping are the cheapest compared by sea or by air but it depends on a few factors as well such as the distance, the cargo, the terrain difficulties, etc.

By sea methods mean is the shipping via sea by cargo boats, small boats, container lines, etc, usually, by this mode of transport, there is a loading and unloading date and the movement of the goods need to follow strictly the rules of the time of sailing scheduled.

As the development of container lines and shipping lines really help the development of shipping worldwide that most of the goods shipped can be boxed to the container of 20 feet and 40 feet and as the standard of the worldwide shipping. Furthermore, the shipping cost can be reduced between countries and as the effect of globalization, there are a lot of the goods transported worldwide compared to the old age.

Shipping by air usually is the most expensive as there are high-cost need to be covered by the airlines for the operations. With today’s development as well, with the demand from the customers of same-day delivery, overnight delivery, and few days deliveries, the demand of air shipment is quite high as more quantity and volume produced for the cargo, the price of shipping by air nowadays is a lot cheaper compared to 10 years ago.

Shipping by air or by sea (most common international shipping methods around South East Asia and international shipping). What you need to know about it?

Shipping by sea or by air is the most popular in Asia and South East and international shipping and you need to differentiate the positive and negative between these two. As an example, shipping by sea can be a cheaper alternative compared to shipping by air freight.

Furthermore, shipping by air usually been consumed by the customer that demands the goods in quick and urgent need of the particular goods but with the development of air shipment and freight system, now shipping by air freight never as expensive as in the past.

In terms of urgency, shipping by air is the first choice, as the increment of the overnight shipping demand, more provider such as FedEx, UPS, DHL, etc, trying to provide the best shipping service experience to the customer but international shipping has the most difficult customs problem as each of the goods imported to one’s country controlled strictly by the official.

What is the plus point of shipping by air compared by sea?

When you ship your goods by airfreight, the main plus point is the arrival of your goods is within few days and sometimes there is an option of express shipping service that took only 1 day to arrived at the destination.

Shipping by air usually more expensive than 2x or 1,5x compares shipping by sea, as the goods shipped usually in less than cargo load or 1m3 and by calculation, if you ship more than 2000 kg or more, is more economical to ship by sea compare ship by air.

Shipping by air usually charged by per kg but there might be volumetric charges as well applied if the box size of the goods is more than the real kg of the goods. Volumetric charges usually charged by the length x the height x the width / 6,000 as to compare with the real kg. Usually charged by whichever greater to ensure the goods shipped charged accordingly in the case the real kg or the box size is chargeable.

Understanding volumetric charges in shipping. What I need to know?

Volumetric charges have actually been setup up initially is to ensure the carrier and the transporter are able to maximize the invoice charges to the customer as there is no effort been wasted or any spaces been wasted in the process of shipping.

The heavier the goods, more charges should be applied as charges from the airlines is based on the real weight of the goods as compared with volumetric charges are applied due if the goods shipped have larger packaging compared to the real kg of the goods, so the shipping service provider able to charge the customer accordingly due to the large size of the packaging. 

The charges (volumetric) are applied due to the constraint of spaces of the mode of the transport that the goods have taken the space of. Furthermore, the warehouse charges also applied to the goods/ packaging due to the high space ratio taken from the boxes when in the storage of the warehouse of the shipping company.

Why there are volumetric charges? Can you charge by the real kg instead?

As a shipping service provider, we need to ensure that we follow the international law of shipping as the rules to charge it is based on whichever greater between the real kg or volumetric kg, the main problem lies in the case of the customer ship very light goods with large boxes as in the example of a customer shipped boxes of poly table tennis balls that is very light but taking a lot of spaces. The airlines and the shipping company even the storage company will charge based on volumetric charges as the spaces of shipment taken by the size of the boxes.

As if the goods shipped in nature the real kg is more than the volumetric or box charges, the airlines will charge based on the kg it related to the weight that able to be carried by plane for a particular shipment.

It is advisable for the customer to be able to calculate the real kg compared to the volumetric charges to ensure the goods shipped charges accordingly and there is no overcharge applied as to be more as efficient as possible in regards if the chargeable kg for the shipment.

Which one is better? volumetric charges or real kg charges?

For a shipping company, they calculate with whichever greater in regards to which calculation will be charged. As the rule of thumb is to charge the customer on which one taking more effort in regards to the shipping process.

For the customer perspective, the customer usually overlooks the volumetric charges from the shipping company as to assumed the shipping company will charge by real kg instead (mostly shipped bulky items) but in the other way, the shipping company will charge it based on whichever greater, either the real kg or volumetric charges.

The best way is to measure the box of the package prior to shipping as to ensure the volumetric charges won’t exceed the real kg of the shipment (volumetric charges can be concluded as the maximum capacity in kg that the box of the package was able to handle).

What can I do to be able “to cheat” on the volumetric charges?

By means of shipping and able “to cheat” the volumetric charges is to understand how the volumetric charges work. The volumetric charges will be triggered by the package with the lightweight but have larger boxes.

As to be able “to cheat” the volumetric is to maximize the packaging of the goods as to put the volumetric measurement as close as the real kg. Try to count the sizes of length x width x height / 6,000 (conversion to the volumetric charges) and compare it with the real kg of the goods.

Try to make some adjustments in the shape of the boxes and try to experiment with different sizes of boxes that able to fit your goods for shipment or try to modify the boxes or packaging to ensure the goods shipped can be maximized in regards to the invoice charges.

How I can save more on shipping and also on volumetric charges (when it applied)?

Our advice for customers is to plan and prepare the packaging of the goods before commencing it. As to prepare the packaging of the goods will save you a lot of money. Also, learn how the goods are calculated by the shipping agency and the procedure.

We usually overlook the preparation steps as we tend to use any packaging that available and easy to use (or reuse) as there a volumetric charge that compared to the real kg (whichever is greater) that the shipping company will charge you with.

By maximizing the packaging, you will be able to save more on the invoice and understand the calculation of the shipping process as might be able to ensure that the charges applied are within the prediction (not overbudget).

What is the benefit of shipping by sea compared to shipping by air?

The main thing is the price, as shipping by sea, a lot cheaper compared to shipping by air. As the revolution of the container, cargo is helping the customer save a lot in regards to shipping charges in recent days if you ship by sea, but it took a lot of time as to clear the cargo, the transfer, storage, etc, for sea shipment compares to the air shipments.

As in air-shipment, the airport cargo clears the goods faster as the airport operation needs the airlines and the operational service to increase the flow of the goods and cargo as fast as possible to increase the profitability of the airport.

By shipping in the sea, there are charges of meter cubic charges that able to help customer save more which means the goods will be charged by the volumetric size of meter cubic instead of the real kg of the goods, it will save more money compared if the goods charges based on the real kg of the goods for bulky items.

Can you elaborate more in regards to the meter cubic charges and how it applied?

Meter cubic charges are the calculation of the charge in shipping business mostly for the sea shipment or less container load cargo. The meter cubic charges are referring to the size of the package or shipment calculated from the length x the width x the height / 1,000,000 to be converted to m3 (meter cubic).

By sea shipment of LCL (Less Container Load) by rules cheaper than by air shipment and beneficial for the customer that wants to ship bulky and heavy product shipment. The shipping company provider usually charges the customer with a minimum of 1m3 for each shipment but sometimes there is a company that able to charge the customer with only 0,5m3 for minimum charges.

By nature, shipping by the sea with the calculation of M3 (meter cubic) charges price higher compared if the customer would like to ship in FCL (Full Container Load) shipment which divides into 20 footer container and 40 footer container which in general is cheaper in regards of overall charges.

How can I save more if I want to ship by meter cubic charges instead?

There are a few ways that enable you to save some more money in shipping by sea and meter cubic charges by calculating the total m3 shipment that you want to ship and bargain for more discounts with your shipping agency.

Furthermore, other ways are to check the size of the boxes or shipping charges and maximize the packaging to ensure the boxes of the goods can be as compact as possible that your calculation of total meter cubic can be less and able to save you some charges.

The last one that you can try is to ask the shipping company to compare the quotation by 20 footer container to the LCL cargo shipment that you wanted to ship. In some cases, if the total of your shipment can reach around 15-20m3, you can use 20 footers container with cheaper charges.

What else are 20 footer container and 40 footer container in shipping?

Shipping in 20 footer containers and 40 footer containers is a universal container size that been used commonly by shipping agents which using the container vessel to ship the goods between each port. Usually, if your shipping goods is LCL (Less than Container Load) shipment, the goods will be consolidated into one 20 footer container and send it together with other goods as well to another port of shipping then on arrival, the goods will be declared separately during the unloading by the recipient of the container in the destination port.

It is more complicated to arrange LCL cargo compare to FCL (Full Container Load) cargo as the FCL cargo using mostly one set of documents as the goods type and the declaration when importing the goods in the customs easier compared to the LCL cargo which customs will check thoroughly as consolidated cargo have a different type of goods that need to declare separately.

Shipping in 40 footer container generally cheaper than 20 footer when you compared as 2×20 footer container or 40 footer container as the price is more discounted due to the nature of the sizes of the container and the arrangement of the shipping.

What the difference between international shipping and local shipping?

The difference would be the destination address or purpose of shipping. Local shipping more into the local address within the same country (an example from one city to another city as in one country without crossing any other country border. International shipping is consist of shipping goods or products from one country to another by crossing the border of one nation and strictly controlled by the customs officers.

There are a lot of rules of international shipping compared to local shipping as few countries want to restricted and prohibit some of the goods circulated in one’s countries due to political reasons, economy, pricing control, religion, etc. As local shipping usually just follows one rule within the same country and the government usually more focused on taking care of the movement of the goods into one’s country from another country compared to the movement of goods within the country itself.

As the economy grows and the globalization help each country do trading between others, international shipping able to help each country flourished economically if there is a surplus in the trading as exports are more than imports and help the government to increase their income and ability to support the need of the people in the one’s country.

Is the procedure of shipping different between international shipping and local shipping?

It should be different, as, for local shipping, there is less restriction compared to the international shipping as trans-border shipping is controlled by the government when do import and export as to prevent any illegal goods, narcotics, weapons, or any other prohibited items crossing into one’s country.

Transborder shipment usually can be a problem for countries as a lot of goods traded between countries and the customs officials need to ensure the movement of the goods are in line with the rules and regulation that have been set up by the government.

While doing international shipment, the time used in the process of shipment usually takes longer as the customs official need to make sure and check properly most of the goods coming to one’s country and make the arrival of your shipment delayed.

Customs official has few roles in each country as to prevent any illegal goods coming to the countries as narcotics, weapons, drugs, etc. The roles of customs officials quite crucial in regards to control the movement of the goods or shipment.

What are a restricted item and prohibited items?

Restricted items mean the amount of the goods circulation in one’s country is limited by the government and there are strict guidelines that need to be followed as prohibited items is the list of the goods that not allowed to be imported to one’s country by the government due to few reasons.

The restricted item actually list of item that allowed to be imported to one’s country but the government restricted or make some limitation on particular goods due to the few reasons such as political, economy, religion, belief, etc.

The prohibited item is the list of the goods that strictly been banned from import to one’s country as the effect of movement of the goods might have a negative effect on the country. Examples of prohibited items are narcotics, illegal drugs, protected animals, etc.

Shipping to Indonesia. What I need to know?

When you do shipping to Indonesia, the main component that you need to understand is the type of goods that you want to ship is it under the controlled or restricted item by Indonesian custom. Furthermore, you need to understand the tax payment that needs to be paid and how much and the process of shipment through the custom in Indonesia as the main barrier of shipping your goods is the regulation from the custom.

Shipping to the third world country sometimes quite difficult in regards to customs rules and regulations due to the overtime changes from the authorities and some cases of corrupt officials happened individually.

By understanding the exact rules and regulation and able to communicate with your shipping agency, you might be able to avoid such matters and understand the official tax rate you need to pay or door to door charges with the help from your shipping agency which able to provide the brokerage service with the customs which might be able to help you by taking care the import tax and any other tax involved administratively.

Shipping to Indonesia, why use Singapore as transit points?

Shipping to Indonesia can be tricky sometimes in regards to the system and the procedure. The best way to ship to Indonesia is to use Singapore as a transit point before shipping it to any city in Indonesia.

In terms of pricing, shipping directly to Indonesia or transit in Singapore the difference would not be much and can save you some money in regards to additional cost on clearance while shipping directly to Indonesia without transiting in Singapore.

It just fewer hassles when you ship the goods to Singapore, that is the main conclusion as Singapore have the best clearance service for your goods and especially if your goods are not Full Container Load or LCL, your goods can be consolidated with other shipments as well which is cheaper compare to ship it directly to Indonesia. It surely can save you time and money to ship it via Singapore.

Shipping goods via Singapore, what I need to know before I commence shipping?

There are a few things that you need to understand before commencing on shipping via Singapore. One other thing is it your goods is controlled or restricted by the Singapore customs to import to Singapore even for trans-shipment, as you need to understand Singapore are quite strict with the rules and regulation but the good things all of the rules and regulation are stated on the Singapore customs website.

Check first the list of regulated items and banned items, as well as the penalty of importing such items, is quite severe in Singapore. Furthermore, the goods things the rules and regulation in Singapore is well stated on the website of what goods are allowed or not allowed to ship to Singapore.

Furthermore, a case per case basis, you need to understand the tax charges and how to avoid paying the import tax as a trans-shipment good and package. In Singapore, there are SGD 400 or equivalent of free taxes for goods shipped by courier or package service. The SGD 400 is inclusive of shipping from the origin country to Singapore, the value of the goods, and the insurance (if any).

What do you mean with to avoid tax while in trans shipment in Singapore?

While in trans-shipment actually there are few ways to avoid the tax that needs to be paid as import tax as a legal way. The goods must be in the trans-shipment status during the arrival to ensure that the export tax can be claimed and to ensure the status of trans-shipment during the shipping process.

It should be reviewed as a case per case basis to ensure the customer are obtaining the best choices in regards to GST or import tax that need to be paid. As a transshipment status, there are few ways in regards to the way the shipment will be handled before ship out to Indonesia and also understand the need of customers whether shipping it via air or sea as to save some more cost that might involve.

Please do bear in mind that there are charges such as GST paper issuance charges for the trans-shipment process of SGD 50 per permit if you send and ship via our shipping partner address or by change cargo FTZ (Free Trade Zone). For the shipping directly to our warehouse address in Singapore, you need to pay the GST of 7 percent which if your goods invoice value is more than SGD 2,000, we would advise you to send to the partner address as will help you to avoid any further GST import charges.

Why the GST or tax in Singapore is so complicated and why I need to understand it before commencing a shipment via SindoShipping?

We always advise our customers to understand better the knowledge of the process of shipping and to ensure the level of service that customers expect can be matched based on the full information that the customer received prior to the shipping.

The GST (Goods and Service Tax) in Singapore is quite clear as 7 percent of import products to Singapore are applied the tax as with the exception of SGD 400 including freight, the value of the goods, and insurance that the government waives the import custom charges.

Customers need to understand more the way of shipping and the charges that might be applied during each process to understand how to be able to save some invoices or charges related to the tax as the way to handle each good via Singapore might be different.

Do I really need to pay GST in Singapore when shipping via SindoShipping? it seems wasted as I don’t use the goods in Singapore but in Indonesia.

GST (Goods and Service Tax) is a mandatory tax that needs to be paid for every good imported to one’s country. The main thing why you need to pay the GST in Singapore is to ensure the goods are going through the proper channel in Singapore (even though it can be considered as trans-shipment goods as the goods not consumed in Singapore).

Singapore compared to the countries nearby including Indonesia have the highest allowance in tax imported to the country with the goods value not more than SGD 400 and the import tax (GST) is free and furthermore, the tax system in Singapore is straight forward as no other additional tax applied compared to Indonesia that has few different taxes that need to pay.

Furthermore, if the value of your goods is quite high, there are a few ways to claim back your GST to our partner address in Singapore for the shipment of your goods through the free trade zone that can be considered as trans-shipment area.

Do I still need to pay taxes in Indonesia as my shipment destination in Indonesia, not Singapore?

When your goods are arriving at our address in Singapore, we will handle it and inform you in regards to the updated shipping status and as for the tax in Indonesia, the price we quoted per kg are included the tax that we paid on behalf of our customer to the customs in Indonesia so you do not need to pay anything for the tax in Indonesia.

But in regards to certain products such as spare parts and electronics, there are a few additional charges of tax that need to be paid for Indonesian customs. As high pricing of the goods might affect the tax calculation for the declaration.

As your representative to ship the goods to Indonesia, our company will handle the documentation and the declaration process to the authorities and to ensure your goods will arrive safely to the destination.

What about the customs process in Indonesia, do I need to be worried?

There are a lot of horror stories in regard to the Indonesian customs on how they handled the goods shipped by customers, and most have a bad experience as the goods been confiscated without any good reason, rejected back to the origin country, or help months in customs.

But as long as you understand the rules of shipping the goods to Indonesia and able to set some time to email, phone and personally come to the Indonesian customs, you can be in the goods side as to receive your goods in the good condition.

The main problem with Indonesian customs is to really check the step by step process in regards to the shipping as the rules and the tax, the documentation that need to be prepared and the system process to ensure that your goods passing smoothly via the customs.

When is the best time to ship package or goods to Indonesia?

There is no best time to ship goods and product to Indonesia as long as the shipment need to follow the procedure that been regulated by Indonesian customs. But there are a few dates or times that you need to expect the goods arriving slower than normal time.

Shipping before a national holiday or new year and Christmas holiday and Muslim New Year (Hari Raya or Lebaran) is the blackout date as the large overflow of the goods or package to catch on the holiday season.

Furthermore shipping before Muslim New Year usually government institutions and a private company have a long holiday around 1-2 weeks for the day as huge exodus expected to their hometown is expected for traveling time.

Try to avoid these dates to make sure your shipping arrive at the destination without any delay for the occurrence that happens during some holiday times in Indonesia. The best time to ship goods to Indonesia would be when there is no holiday in between your shipment processing time.

How much is the cost to send internationally to Indonesia?

It depends on where you want to send the goods, as SindoShipping able to help you or your company to send the goods to Indonesia via Singapore as the price to send to Jakarta, Indonesia from Singapore would be around USD 12 or SGD 18 or IDR 180,000 per kg with all in charge (door to door) and the price from your home country of shipping to Singapore handled by the shipper (you can choose your own shipping company preferably).

We use Singapore as our main transshipment center as due to the connectivity that Singapore has and provide. Singapore located within the South East Asia region and centrally controlled the shipment around South East Asia and established as the Asia Pacific office and warehouse from the big shipping agency such as DHL, FedEx, TNT, etc.

Singapore’s address also registered easily compared to Indonesia’s address from the international merchant which needs a registered address to ship the products. Due to most large logistics companies been set up in Singapore, Singapore’s address officially can be used more worldwide compared to Indonesia’s address.

Furthermore, the rules and regulations in regards to the tax import in the country are clear and transparent based on the Singapore Custom websites that listed the restriction items and prohibited items and procedures to import the goods to Singapore.

Shipping to Indonesia can be used by sea or air from Singapore and shipping by air can be more expensive compared to by sea shipment but the time of arrival different can be double as well. For the exact rate and procedure, you can check with our professional staff at +6281296055142 – Andrew (WhatsApp available) as the price of shipping depending on the type of goods and how many you might send to Indonesia.

What type of goods that need to be declared before shipping to Indonesia?

Most of all the goods need to be declared to imports to Indonesia, but there’s allowance under USD 3 that will get exempted to pay tax, over that price will be charged an additional 15 percent to 40 percent tax depending on the type of the goods. As with SindoShipping, we help you declare the invoice and save processing time with the custom.

Type of the goods and the amount of weight and dimension the goods shipped quite crucial in the process shipping due to the amount of the tax that needs to be paid and declared to the customs official in Indonesia and by knowing the type of the goods as well, we able to understand whether the goods are prohibited or restricted to ship to Indonesia.

Furthermore, the documentation that needs to be prepared also affected by the type of good which has a different type of documentation that needs to be presented to the customs official in Indonesia. The most common documents before commencing a shipment are the invoice and packing list of the goods that intended to ship.

How to declare a product to ship to Indonesia?

Do send us the invoice and packing list to or declare it to our staff upon shipment are the first step to ship your goods as we need to understand the pricing and the measurement before we quote and info the customer in regards of the further or additional documentation that need to be produced and presented.

Furthermore, there might be different treatment in regards to a different type of goods that the customer intended to ship. Shipping to Indonesia is quite a difficult process if you don’t understand the procedure and the list of restrictions from the Indonesian customs.

To understand the shipping process and procedure able to help you to ship the goods with a step-by-step process and avoid any risk in regards to shipping the goods to Indonesia. Please do not hesitate to ask one of our professional staff in regards to any question or any need for information in regards to shipping your goods.

How to save money on shipping the goods to Indonesia?

The main problem to import the goods to Indonesia is the customs charges and custom time clearance, we, SindoShipping team committed to helping you to save a lot of time and money. Furthermore, we also able to advise you on how you pack your products because of the way your product packed might be able to save more money for you. Click here to understand how to pack your goods like a pro.

Saving money in the shipping can be through a few ways. Firstly, you need to do some research in regards to the company you decided to use the service to ship your goods to Indonesia as you need to compare the pricing and the time of arrival of your goods to the destination.

Furthermore, you need to understand as well how to maximize the packing of your goods as we explain above to save more money in regards to the boxes of your goods oversized and you might be charged by the volumetric instead of real kg (for bulky items).

The last thing you need to know is whether there are tax or GST applicable for your goods and invoice and how to maximize your tax allowance for personal shipping goods as there is USD 75 for direct shipping to Indonesia or SGD 400 free tax to ship to Singapore.

How to ship a package to Indonesia?

Firstly, you able to contact us and our team from SindoShipping will help you to ship your package or goods to Indonesia and give you full instruction on shipping the goods and step by step process on how to ship a package to Indonesia.

Furthermore, help us prepare the invoice and packing list to understand the type of goods you want to send and by invoice, we are able to understand whether is there any goods and service tax that need to be paid and the packing list able to help us measure your shipment and quoting the charges based on the real kg or volumetric kg that we might charge you.

Lastly, do take care of your packaging as the packaging of your package and your goods which able to help decrease the shipping charges if it been maximize based on the real weight vs volumetric weight and another measurement needed to protect the outer layer of your shipping package by putting bubble wrap as an extra precaution.

How to best manage drop shipping service to Indonesia?

As we use Singapore as our base of trans-shipment goods before shipping the goods to Indonesia, we advise the shipper to ship the goods or package to our address from his / her own country and the cost paid by the shipper.

Furthermore, our Singapore address is worldwide recognizable by the merchant all over the world as our transit point, and the goods shipped to Singapore is well controlled by the government Singapore as few sets of guidelines need to be followed.

With drop shipping, you don’t need to keep the goods in your warehouse in longer time or wait until it reaches the minimum shipping charges to ship the goods as our company charge as low as starting from 1 kg per shipment as we have reached our quota of shipping per day and are able to distribute more to our customers and help them to save more while doing shipment to Indonesia. Now, with our system, you can reach the Indonesia market to ship your product (if you are a merchant or shipper).

Our team from SindoShipping committed to every company that wants to do the drop shipping to be able to do the shipping with an effective way and easiest way to ship the products to Indonesia.

Why I need to be concern about tax in shipping to Indonesia?

As to ship the products to any other country in the world, a tax is one of the income for each country that you ship the goods to and you need to be aware in which category your goods before doing the shipment as restricted goods will have high tax compare to daily use products.

Tax is quite complicated in Indonesia as sometimes the information is not really viable in the website or any source of information that does not help the importer or exporter to ship the goods to Indonesia without any problem.

Furthermore, the tax rate also different for every good and there are additional high-value goods tax to limit the importation of some particular goods and ensure the market within the country does not affect bu the luxury goods importation to one’s country.

Please do inform our staff before shipping to have a clearer picture of tax and customs clearance as we have to work together hand in hand with the customs official in Indonesia to ensure the rate of tax that every customer needs to pay in Indonesia during the process of importation.

What kind of goods need the duty paid to ship to Indonesia?

All of the goods imported to Indonesia need to pay the duty with the customs but the rate of charges should be varied from one type of goods to the other. The most sought duty paid is alcohol and tobacco as usual importation of the goods related is limited to ensure the circulation of the particular goods in one’s country is controlled.

Furthermore, it is consumer goods such as electronics, fashion, and health products. Range of the importation tariff rate as here. Shipping to Indonesia sometimes can be quite tricky as the process of importation can be difficult and involve many forms and unusual time of waiting for the process of shipping goods.

Please always ensure you obtain adequate information in regards of the process of shipping as if your goods of shipment “stuck” in custom, it might take a long process to clear the cargo and they are a high risk as well that your goods can be taken by the customs if not fulfilling the requirement of Indonesia custom and duty department.\

Can I buy electronics from other countries and ship to Indonesia?

Electronics is one type of consumer goods which have high tax in Indonesia as with the high price of the goods and in Indonesia, minimum every products that imported there are 35-40 percent from invoice price that you need to pay not included if there is an additional tax on luxury goods.

In an example, there are 10 percent of goods and service tax (GST / VAT), 10 / 7,5 percent of import duty, additional 5-20 percent depending if the importer has national tax registration and/ or import license (company) then additional (if any) tax on luxury goods from the particular type goods whether it is only consumed by the rich and wealthy only.

In Indonesia, there is a free tax if the purchase of the goods is below USD 3 as the allowance for the consumer which buying the product from abroad to Indonesia via postal or package delivery service but since 2018, if you buy the goods from abroad and carrying with you while traveling to Indonesia, you obtain USD 500 per person free tax from your purchase when you declared in Indonesia airport.

Bahasa: Apa itu bea masuk ke Indonesia?

Bea masuk adalah pajak yang perlu di bayarkan untuk barang-barang yang di impor ke Indonesia, bea masuk sangat beragam bergantung dari jenis barang yang di imporkan. Bea masuk merupakan salah satu sumber pendapatan negara yang juga berfungsi untuk menjaga agar barang-barang tertentu tidak beredar secara bebas di pasaran.

Bea masuk juga berpengaruh apabila ada barang yang terkena pajak barang mewah. Pajak ini biasa nya di peruntukan untuk kalangan atas yang mengimpor suatu jenis barang yang biasa nya di konsumsi oleh pihak-pihak tertentu saja dan juga biasa nya tidak pakai atau gunakan untuk umum.

Terkadang, bea cukai juga di peruntukan bagi para pengimpor yang dapat di mana secara tidak langsung, memproteki barang buatan dalam negeri. Dengan banyak nya barang yang di gunakan dari dalam negeri, dapat membantu kesejahteraan rakyat pada umum nya dan membantu produsen lokal terus berkembang.

Berikut adalah list persen pajak bea masuk yang perlu di persiapkan yaitu:

Tax on luxury
Food/Drink Articles Rice Import License
  Wheat or Meslin Four 10 Import License
  Biscuits/Bread 7.5 10  
  Potatoes 7.5 10  
  Beans (Vigna sop, Phaseolus sop) 7.5 10  
  Peas (Pisum sativum)  7.5 10  
  Fruit Fresh  7.5  
  Fruit Dried  7.5 10  
  Dates Fresh  7.5  
  Dates Dried  7.5 10  
  Papayas, Watermelons, Apples, Pears  7.5  
  Strawberries  7.5  
  Coffee Arabica/Robusta  7.5 10  
  Tea (Black tea or Green Tea)  7.5 10  
  Ginseng Roots  7.5 10  
  Beer 40 10 40  
  Sparkling Wine 170 10 75  
  Sake 170 10 40  
  Toddy 170 10 40  
  Milk (include for infants)  7.5 10  
  Tobacco (Virginia)  7.5  
  Cigars 15 10  
  Machine made clove cigarettes 15 10  
Article Clothing Woven fabrics of silk 10 10  
  Shirting Materials 10 10  
  Overcoats, Raincoats 10 10  
  Trousers, Short, Suits, Jackets, T-Shirt 15 10  
  Singlets, Underpants, Pyjamas 15 10  
  Gloves, Stocking, Blankets 15 10  
  Shoes 10 10 40  
  Wigs 15 10  
  Hats 15 10  
Electric Appliance Fans (Table, Floor, Wall, Windows, Ceiling) 15 10 The motor of an output not exceeding 125 Watt
  Pumps 10  
  Refrigerators (household type) 10  
  Washing 10  
  Sewing Machines 10 10  
  Cellular Telephones 10  
  Wireless Modem 10  
  Facsimile Machines 10  
  TV (clour/black and white) 10 no exceeding 21 Inch
  VCR, VCD, DVD 15 10 Pricing less than Rp.1.000.000/US$ 125 per item
  VCD,VCD,DVD 15 10 10 Pricing more than Rp.1.000.000/US$ 125 per item
  Pagers 10  
Folk Handicrafts/ Hobby Dolls, Others toy (electric trains including tracks) puzzles, stuffed 10  
Publications & Media Printed books, brochures, leaflets 10  
  DictionariesEncyclopedias 10  
  News Paper, Journal, and Periodicals 10  
  Children’s picture, drawing or coloring 10  
  Music books  
  Maps, Globes  
  Calendar of any kind 15 10  
  Commercial catalog 15 10  
Medicine Human Medicaments  7.5 10 Require a check by the Department of Health



 7.5 10 Require a check by the Department of Health
Articles of Daily Use Perfumes 10 10 20  
  Face Powder, Personal deodorants 10 10  
  Lip/Eye make-up preparation 10 10 10  
  Shampoos, Soaps, Tooth Paste 10 10  
  Dental floss  7.5 10  

1. Total Value equal to USD 3 or less, import duty are exempted
2. Videotapes and Films will be held and screened by the Customs
3. Printed paper (political materials) will be checked by Attorney General

Bahasa: Berapa harga barang yang bersifat umum yang di kategorikan bebas cukai?

Barang dengan harga di bawah US$ 3 yang di kirim via parcel atau jasa pengiriman barang dari luar negri ke dalam negri. Jika di bawa dengan menggunakan pesawat terbang maka setiap penumpang mendapatkan US$500 bebas cukai.

Fasilitas bebas cukai US$3  dapat diperoleh per alamat dan tujuan dan untuk per hari, jika melebihi dari ketentuan tersebut maka individu harus membayar pajak yang sudah di kurangi dari bebas pajak tersebut, dan US$500 hanya di peruntukan untuk per penumpang yang menggunakan jasa transportasi udara yang masuk dari luar negeri.

Tetapi ada pengecualian untuk limit barang-barang yang di perbolehkan untuk di bawa per pcs nya, ketentuan tersebut di jabarkan di bawah ini. Lalu ada juga ketentuan jenis-jenis barang yang di larang dan di batasi untuk di impor ke Indonesia.

Bahasa: Apa ketentuan barang kiriman ke Indonesia dari luar negri?

Beberapa ketentuan dalam pengiriman dari luar negeri adalah sebagai berikut:

  • All cosmetics, health, human treatment products need to have approval from BPOM (Indonesian Health Agency) as Information on Import Letter as to be clear the purpose of use from the products and the lab testing and effect to human use.
  • When importing cellphone, handheld personal computers and computer tablets only allowed 2 pcs as regulated by Trading Ministry rules and regulations with custom need to be paid per shipment per recipient per day for any order from abroad.
  • Only able to import a maximum of 10 pcs of clothing per shipment per day as regulated by Trading Ministry rules and regulations to restrict and help local garment producer in Indonesia.
  • Electronic product only able to be imported maximum of 2 pcs per day per recipient as regulated by Trading Ministry rules and regulation except for large importer that held the license as main or master distributor in Indonesia.
  • All animal products, plants, fishes need to have import license from the Indonesian Quarantine Body as to ensure that the products won’t harm local plants and to ensure that the goods imported is legal and following the step-by-step process of importing flora and fauna to Indonesia.
  • Firearms products, airsoft guns, and as such need to have a permit from the Police Department as the products are controlled fully by the government and by avoiding misuse of the firearms that imported from another country.

List of restricted items to import to Indonesia:

  • Copier machine and products without a permit
  • Dangerous materials for human health by direct on indirect use
  • Unapproved pesticides
  • Substances for Psychotropic activity without a permit
  • Industrial waste without a permit
  • Poison without permit

List of prohibited items:

  • Grain or seed without a permit
  • Medic Supplies
  • Mineral or liquid products
  • Explosive Products
  • Narcos products
  • Plant Seeds in a large amount
  • Limited Tobacco products
  • Beverages with alcohol or liquor.
  • Sex toys and such
  • Fireworks
  • Gas and Petrol products
  • Animal Skin and such
  • Perishable items
  • Pornography products
  • Stuffed animal
  • Gun or Weapon Replica
  • Gambling devices
  • Speargun and such
  • Batteries and such
  • CFC and related products
  • Precious metal and mineral
  • Therapeutic Products and such
  • Endangered species and their products
  • Nicotine Products

Bahasa: Bagaimana penanganan barang kiriman di Indonesia via Singapore?

  1. Dari manapun anda memesan barang anda (online atau offline), hal pertama yang anda perlu perhatikan bahwa barang tersebut memenuhi syarat impor dari pemerintah Singapura karena barang yang anda pesan dari luar Singapura akan melalui bea cukai Singapura dan SindoShipping tidak bertanggungjawab apabila barang yang di kirim di tolak atau di tahan oleh pemerintah Singapura karena tidak sesuai dengan peraturan yang berlaku. (konsumen di sarankan untuk menghubungi representative dari SindoShipping untuk mengetahui tiap barang yang di impor apakah sesuai dengan peraturan yang berlaku). Silahkan cek ke sini
  2. Apabila harga barang melebihi SGD 400 termasuk ongkos pengiriman (ongkir), asuransi, dan harga barang maka barang anda akan di kenakan pajak impor 7 persen dari harga barang. Ada beberapa pilihan untuk menghindari pajak dengan syarat tertentu, anda dapat mengkonsultasikan dengan staf kami lebih lanjut di no +6281296055142.
  3. Harap alamat yang di tujukan adalah Sindoshipping / Customer Name
    2 Yishun Industrial St.1 Northpoint Bizhub #05-02 Singapore 768159
    Tel: (65) 6755 5717 +65 8317 3503
    dan nama penerima adalah nama anda dan harap di konfirmasikan kepada staf kami ke no +6281296055142 setiap setelah anda memesan barang dan staf kami akan memberikan detail lebih lanjut mengenai nama staf di warehouse dan no telp warehouse penerima barang di Singapura.
  4. Selalu ikuti secara online keberadaan barang anda sebelum sampai ke alamat kami di Singapura dan di harapkan dapat terus mengupdate staf kami juga di nomor telp di atas.
  5. Setelah kami menerima produk anda di Singapura, staf kami akan mengkonfirmasikan kepada anda dan akan menginformasikan lebih lanjut mengenai detil pengiriman ke Indonesia dan tagihan.
  6. Setelah kami mendaftarkan produk anda kepada partner jasa pengiriman lokal, kami akan memberikan tracking no di Indonesia yang anda dapat terus update keberadaan nya.

What is the tax facility to ship personal goods to Indonesia?

The shipper that imported the goods via courier to received free tax declaration with a maximum invoice of the goods of USD 3 / day/ recipient. If the goods invoice between USD 3  – USD 1,500 there will be 7,5 percent tax applied and if the goods invoice is above USD 1,500, the recipient or shipper need to refer to the rules of limited importation and consult with custom immediately for referral on the process of importing the goods.

For personal goods that imported with the airplane from abroad and arriving in Indonesia with the passenger, every passenger entitled to obtain US$500 per person and declare it on the point of arrival in any airport in Indonesia.

Few documents needed to declare the amount of the goods from the invoice or receipt of purchase to ensure that the goods will not be undervalued or if the customs official unsure about the price of the goods, further investigation will be conducted and your shipping goods can have the risk of confiscated which can be avoided if you declare it in a proper way while importing to Indonesia.

Shipping to Indonesia: Expectation vs Reality

Questions Around Indonesia Customs Clearance Process

Shipping from Singapore to Indonesia.